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Terms & Conditions

A legal disclaimer

Last updated: 15 October 2025

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These Terms and Conditions (“Terms”) govern your use of www.glassgifts.co.uk and any purchases made from Glass Gifts (Marchella Ltd). By accessing our website or placing an order, you agree to be bound by these Terms.

 
1. About Us

Company name: Marchella Ltd
Trading as: Glass Gifts
Business address: Orchard View, B49 6LG, United Kingdom
Email: sales@glassgifts.co.uk

Marchella Ltd is registered in the United Kingdom.

 
2. Using Our Website

By using our website, you agree to:

  • Provide accurate and complete information during registration and checkout

  • Use the site in a lawful manner

  • Not attempt to interfere with the website’s operation, security, or functionality

We reserve the right to suspend or restrict access for users who breach these Terms.

 
3. Orders and Acceptance

  • All orders are subject to acceptance by Glass Gifts.

  • We may refuse or cancel an order at our discretion, e.g., due to stock unavailability, pricing errors, or suspected fraudulent activity.

  • Once your order is accepted, a confirmation email will be sent to the email address provided.

Note: Personalised or customised orders are produced according to the details you provide. Please double-check spelling, dates, and specifications.

 
4. Prices and Payment

  • All prices are displayed in GBP (£) and include VAT where applicable.

  • Prices may change without notice, but any order placed and confirmed will be charged at the price shown at checkout.

  • Payment must be made at the time of order via the options provided on our website (e.g., credit/debit card, PayPal, or other secure payment methods).

  • Payments are processed securely; we do not store full card details.

 
5. Shipping and Delivery

  • Please refer to our [Shipping Policy] for full details.

  • Delivery times are estimates only and may vary due to postal delays or other unforeseen circumstances.

  • Risk of loss or damage passes to you upon delivery.

 
6. Returns, Refunds, and Cancellations

  • Please refer to our [Refunds & Returns Policy] for full details.

  • You may cancel  orders within 14 days of receipt, provided items are in resalable condition.

 
7. Product Information and Availability

  • We strive to provide accurate product descriptions, images, and specifications.

  • Colours may vary slightly due to printing or screen display differences.

  • All stock is subject to availability. In case of unavailability, we will contact you with options for a replacement or refund.

 
8. Intellectual Property

  • All content on www.glassgifts.co.uk, including text, images, logos, graphics, and designs, is owned by or licensed to Glass Gifts.

  • You may view or download materials for personal, non-commercial use only.

  • You may not copy, reproduce, distribute, or exploit any content without our written permission.

 
9. Limitation of Liability

  • To the maximum extent permitted by law, Glass Gifts shall not be liable for:

    • Any indirect, incidental, or consequential loss

    • Loss of profits, business, or goodwill

    • Delays or damages caused by third-party carriers or services

  • Our liability for faulty or damaged goods is limited to the replacement or refund of the product.

 
10. Privacy and Data Protection

  • Your personal data is handled in accordance with our [Privacy Policy].

  • By using our website or placing an order, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.

 
11. Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales.

  • Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 
12. Changes to Terms and Conditions

  • We may update these Terms periodically. The latest version will always be available on our website.

  • Continued use of the website or placing an order after changes constitutes acceptance of the updated Terms.

 
13. Contact Us

For questions about these Terms or your orders:

Glass Gifts (Marchella Ltd)
📧 Email: sales@glassgifts.co.uk
📍 Orchard View, B49 6LG, United Kingdom

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