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Shipping Policy

A legal disclaimer

Last updated: 15 October 2025

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Thank you for shopping with Glass Gifts. We aim to deliver your printed  glassware quickly, securely, and in perfect condition.
This Shipping Policy explains how we handle delivery times, costs, and order processing.

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1. Processing Times

All orders are processed within 1–3 business days (Monday to Friday).
During busy periods, such as holidays or sales, processing times may take slightly longer — but we’ll always keep you updated by email.

Personalised and printed glassware may require extra time for design and printing. Typical production time: 2–5 business days before dispatch.

If we anticipate any significant delays, we’ll contact you directly via the email provided with your order.

 

2. Shipping Methods and Carriers

We currently ship orders via:

  • Royal Mail – for most UK standard deliveries

  • Amazon FBA (Fulfilled by Amazon) – for selected products and faster dispatch options

Your order confirmation email will state which carrier is used. Once your order is shipped, you will receive a dispatch notification and tracking details (where available).

 

3. Delivery Times

Estimated delivery times (after dispatch):

Shipping MethodEstimated Delivery TimeTracking

Royal Mail 2nd Class2–4 working daysNo / Limited

Royal Mail Tracked 24/481–3 working daysYes

Amazon FBA Standard1–3 working daysYes

Amazon FBA ExpressNext working dayYes

Please note: delivery times are estimates and may vary due to postal delays, weather conditions, or carrier service issues beyond our control.

 
4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Product weight and size

  • Selected shipping method

We occasionally offer free UK delivery promotions — details will appear on our website or during checkout when available.

 
5. Delivery Areas

We currently deliver to:

  • United Kingdom (Mainland & Northern Ireland)

If you’d like to order from outside the UK, please contact us before checkout at sales@glassgifts.co.uk — we may be able to arrange international shipping on request.

 
6. Order Tracking

If your order includes tracking, you’ll receive an email with a tracking number once it’s dispatched.
You can use this link to follow your parcel’s progress through Royal Mail or Amazon’s tracking page.

 
7. Missed or Delayed Deliveries

If your parcel is delayed or missing:

  1. Please allow a few extra days after the estimated delivery date.

  2. Check with neighbours or your local delivery office.

  3. If your parcel still hasn’t arrived, contact us at sales@glassgifts.co.uk with your order number.

We’ll do our best to locate your parcel or arrange a replacement/refund where applicable.

 

8. Damaged or Broken Items

We take great care to package glassware safely. However, if your order arrives damaged:

  • Please email sales@glassgifts.co.uk within 48 hours of delivery.

  • Include your order number, a photo of the damaged item, and the packaging.

We will arrange a replacement or refund as quickly as possible.

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9. Click & Collect

At present, we do not offer a click & collect or in-person pickup service.

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10. Changes to This Policy

We may update our Shipping Policy periodically to reflect changes in courier services, delivery rates, or operations.
The latest version will always be available on our website.

 
11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Glass Gifts (Marchella Ltd)
📧 Email: sales@glassgifts.co.uk
📍 Address: Orchard View, B49 6LG, United Kingdom

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