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Privacy Policy

Last updated: 15 October 2025

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Welcome to Glass Gifts (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit www.glassgifts.co.uk or make a purchase from us.

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1. Who We Are

Glass Gifts is operated by Marchella Ltd, a UK-based business specialising in personalised and printed glassware.

Company details:
Marchella Ltd
Trading as Glass Gifts
Orchard View, B49 6LG, United Kingdom
📧 Email: sales@glassgifts.co.uk

Marchella Ltd is the data controller for the personal data collected through this website.

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2. Information We Collect

We collect and process the following types of personal data:

a. Information you provide directly:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely through our payment partners — we do not store full card information)

  • Order details and purchase history

  • Customisation or engraving details for printed glassware

  • Communication preferences and correspondence with us

b. Information collected automatically:

  • IP address and device information

  • Browser type and operating system

  • Website usage data through cookies and analytics tools

 
3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders

  • Send order updates, confirmations, and delivery notifications

  • Provide customer support and handle enquiries

  • Personalise and prepare your printed glassware orders

  • Improve our website, services, and customer experience

  • Send marketing or promotional emails (only if you have opted in)

  • Comply with our legal and tax obligations

 
4. Legal Bases for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to process and fulfil your orders

  • Legitimate interests – to operate and improve our services and communications

  • Consent – for sending promotional emails

  • Legal obligation – to comply with tax and accounting requirements

 
5. How We Share Your Information

We only share your personal data when necessary, such as with:

  • Fulfilment and logistics partners – including Royal Mail and Amazon FBA (Fulfilled by Amazon) for order delivery

  • Website hosting and platform providers – including Wix.com Ltd, which hosts our website and stores order information securely

  • Payment service providers – to process payments safely and securely

  • Email service providers – for order confirmations and optional marketing emails

We do not sell, rent, or trade your personal data to third parties.

 
6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Keep your shopping cart working correctly

  • Remember your preferences

  • Analyse website traffic and performance

You can control or delete cookies through your browser settings. Disabling cookies may affect some website features.

 
7. Data Retention

We retain personal data only as long as necessary to:

  • Complete and record your transactions

  • Comply with legal, tax, and accounting obligations

  • Handle any customer service issues

Typically, order and invoice records are kept for up to six (6) years as required under UK tax law.

 
8. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing activities

  • Withdraw consent (for marketing) at any time

  • Request a copy of your data (data portability)

To exercise your rights, contact us at sales@glassgifts.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

 
9. How We Protect Your Data

We use appropriate technical and organisational measures to safeguard your information, including:

  • Secure website connection (HTTPS)

  • Encrypted payment processing

  • Access control and data security on Wix and FBA systems

  • Staff confidentiality and restricted data access

 
10. Email Communications

We may contact you by email for:

  • Order confirmations and delivery updates

  • Important service messages

  • Optional promotional offers or product updates (only if you’ve opted in)

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

 
11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or business changes. The latest version will always be available on our website.

 
12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Glass Gifts (Marchella Ltd)
📧 Email: sales@glassgifts.co.uk
📍 Address: Orchard View, B49 6LG, United Kingdom

✅ Compliant with:

  • UK GDPR (2021)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

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